Cybersecurity is ranked a top business risk, yet organisations continue to struggle to handle the reputational dimension of data breaches and leaks.

Data incidents are unusually challenging from a reputational and communications perspective. The nature of cyber attacks is constantly evolving, hackers are increasingly adept at piquing and sustaining media interest, and disclosure laws are more onerous. Complicating matters, customer and stakeholder privacy expectations vary widely.

Accordingly, careful planning for different kinds of cyber threats is critical, and public statements must be timely and appropriate.

This practical, interactive workshop equips organisations to prepare for, respond to and recover from cyber incidents and crises effectively by examining best practice approaches to communications planning, response and remediation for a variety of scenarios.

Learning objectives

  • To strengthen your organisation’s ability to prepare for, respond to and recover from cyber/data breach incidents and crises
  • To develop or test cyber/data breach communications plans and protocols
  • To improve teamwork, leadership skills, and inter-departmental collaboration.

What you’ll learn

  • Cyber/data breach reputation landscape and trends
  • The role of leadership in cyber/data breach incident and crisis management
  • How to develop a cyber/data breach team, and the role of communications therein
  • How to develop effective cyber/data breach incident communications plans, playbooks and escalation protocols
  • Cyber/data breach incident response communications goals, strategies and techniques
  • Common cyber/data breach incident communications pitfalls
  • What the GDPR means for data breach reporting and communications
  • Data breach remediation options, communications, and customer and employee education programmes.


A mixture of presentation, discussion and table-top or digital/social media simulations.


One, two or three days.


Beginner, Intermediate and Advanced.

Who should attend

This workshop is of primary interest to Cyber/data breach Incident Response, Crisis/crisis communications, and Corporate Communications teams. The workshop is also relevant to leaders and executives in Corporate/Public Affairs, Security, Privacy, Legal, and IT.


Contact Charlie Pownall for further information about this workshop.


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