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Reputation management and communications

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    • The New Crisis Communications. Principles and Practices of Digital-era Crisis Response
    • Damned if You Do? How to Respond Publicly to Data Breaches under GDPR
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Welcome


  • Getting to grips with AI and algorithmic black boxes
  • What the UK’s exam grade results fiasco tells us about AI and algorithmic transparency
  • The EU’s new AI regulation puts trust and transparency to the fore. Here’s what it says
  • How to handle awkward media questions
  • Breaking down VW’s response to its diesel emissions scandal
  • How things went in 2020, the year ‘F*ck the Algorithm’ went global
  • Making apologies more meaningful and less liable
  • Is the coronavirus a crisis, disaster or emergency?
  • How Cathay Pacific botched its data breach communications
  • How to win trust under GDPR

More blog posts



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AI and algorithmic risks

Discover the drivers and impacts of AI and algorithmic incidents and controversies

UK govt COVID-19 response

Explore how the UK government has handled COVID-19 in this detailed, contextualised timeline

Maersk NotPetya cyberattack

How Maersk responded publicly to a major cyber business interruption incident in 2017

 

Most popular blog posts

  • Malaysia Airlines MH370 and social media crisis communications
  • Five ways to stop false rumours and reduce speculation during a crisis
  • How to avoid political risk in China
  • Ten useful books on online reputation
  • Why is word of mouth so highly trusted across Asia?

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