Crisis Response & Recovery workshop

Much hinges on how you respond to a crisis. A strong response will limit financial and reputational damage, and means you can focus on getting your business running normally more quickly.

Conversely, a poor response can mean it takes years to rebuild your sales and share price, and to restore trust. It could even put you out of business.

This practical, interactive workshop will enable you to understand the main phases and dynamics of a crisis, to respond quickly and appropriately, and to know when and how to start shifting from crisis response to crisis recovery.

Learning objectives

To equip you to respond to and recover more effectively from crises
To develop and/or test existing crisis response plans and processes
To improve teamwork, leadership skills, and inter-departmental collaboration.

What you’ll learn

What to do when a crisis first breaks
First response options
Crisis response strategies
Crisis response messaging and tone
Crisis storytelling: how to use video, graphics and other visual content during a crisis
Techniques for mainstream and online media media outreach
Crisis spokespeople: who, when, why
Internal communications during a crisis
Crisis communications and legal
When and how to apologise
Crisis review: data, analytics
Crisis recovery strategies.