The volume and scale of recent cyber attacks means data security must be a priority for every organisation – large or small, commercial, governmental or charitable. But it is not just about IT
security: customers and employees expect companies to protect their data, and the onus on prompt and honest communication is fast increasing from both a regulatory and ethical perspective.
It is reasonable to expect a data breach communications response playbook to be firmly established by now. Yet the evolving and sometimes conflicting expectations of different stakeholders towards data security, privacy and confidentiality, the vague and uneven legal and regulatory landscape, and the fact that you often have little idea who’s attacking you, what their motivations are, what they have taken or what they’re going to do with it, means data breaches can be unusually challenging to handle from a communications perspective.
his highly practical workshop draws on recent examples and best practices to equip
organisations to respond effectively to and recover from data breaches. Participants will
develop plans for their own organisation and be supplied with checklists and templates
that can be used in their work.
- To improve your organisation’s ability to respond to and restore trust after a data breach
- To develop and/or test existing incident response plans and processes
- To improve teamwork, leadership skills, and inter-departmental collaboration.
What you’ll learn
- Cyber attack techniques, trends and impacts
- Data breach response communications strategies
- Data breach response messaging and tone
- Legal notification requirements
- Internal communications best practices
- Data breach recovery strategies and communications
- Customer and employee education programmes
Each incident is run as a table-top simulation. As an optional extra, it can take the form of
a real-time online simulation.
Half, one or two days
Beginner, Intermediate & Advanced
Who should attend
Cyber Incident Response and/or Crisis Team, and/or leaders and executives in
Corporate Communications, Corporate/Public Affairs, IT, Security, Legal.
Contact Charlie Pownall for further information about this workshop.