My book Managing Online Reputation in Vietnamese

I am delighted to confirm that my book Managing Online Reputation is now available in Vietnamese.

While the mainstream media in the country remain controlled by the government (to an even greater degree than China ), the huge local popularity of the internet and social media and a dwindling appetite for state TV is resulting in greater pressure for institutional accountability and transparency.

As I pointed out in an earlier post, Vietnamese organisations are not used to such scrutiny and have little experience managing issues, incidents or crises in full public view – something apparent in a series of botched responses by household name local institutions to allegations of pollution, market manipulation and so on.

As domestic scepticism broadens and deepens, and as Vietnamese companies start competing more aggressively in foreign markets, local business leaders will have to ensure their organisations are properly equipped to understand and handle a whole new set of customer and stakeholder needs, expectations and behaviours, and for the reputational jabs and jolts that come with the territory, including online.

Hence the need for a Vietnamese version of Managing Online Reputation.

Published by Alpha Books, the country’s top business book publisher, Managing Online Reputation can be found in most reputable bookshops across Vietnam, and online.